Privacy Policy

Privacy Policy

Pappadoms is owned and managed by Pappadoms LTD (the ‘Company’), who respects your privacy and is committed to protecting your personal data. This privacy policy sets out exactly how we hold and use your personal data while you are navigating through our website (https://pappadoms.co.uk). It also explains how the law protects you and your privacy rights.

We collect certain information or data about you when you use https://pappadoms.co.uk.

We are legally obliged to use your information in line with all applicable laws concerning the protection of personal information, including the Data Protection Act 1998 and the European General Data Protection Regulation (GDPR).

1. What data is collected We may collect, use, store and transfer different kinds of personal data about you such as:

  • Identity data (name, marital status, date of birth)

  • Contact information (billing address, email, telephone number)

  • Financial information (bank account and card details)

  • Marketing preferences

  • Usage data and aggregated data for improving our website experience

2. How is your data collected We collect data in two ways:

  • Directly: through forms or purchases on our website

  • Automatically: through cookies and analytics tools

3. How we use your personal data We use your personal data to provide our services, fulfil contracts, and comply with legal obligations. We may also use it for legitimate interests, ensuring these do not override your rights.

4. Where is your data stored We store your data securely in the UK. It may also be stored outside Europe and accessed by our team or suppliers.

5. How long we keep data We keep data only as long as necessary:

  • Reservations: 12 months

  • Complaints/Feedback/Vouchers: 24 months

  • Marketing: until you opt out

6. Keeping your data secure While we use secure servers and encryption for payments, transmission over the internet is not completely secure. Use of our site is at your own risk.

7. Disclaimer We strive to protect your data, but cannot guarantee complete security online. Payment transactions are encrypted.

8. Marketing If you consent, we may send you marketing emails. You can opt out anytime by contacting us.

9. Disclosing your information Pappadoms LTD will never sell your information. We may share data only if legally required or to protect rights and services.

10. Following links to other websites Our website may link to others. These sites have their own privacy policies, and we aren’t responsible for their practices. Read their policies before submitting personal data.

11. Social Media Engagement on social media follows each platform’s terms. Use caution with personal data. We may use social sharing tools and shortened links that could be tracked by those platforms.

12. Your rights You have the right to:

  • Access your data

  • Request erasure

  • Object to processing

  • Correct inaccurate data

  • Restrict processing

  • Request data portability

If you believe we haven’t respected your rights, contact us or lodge a complaint with the Information Commissioner’s Office (www.ico.org.uk).

13. Changes in business ownership If ownership changes, your data may be transferred under the terms of this policy.

14. Changes to this policy We may update this policy, and all changes will be posted here. Last updated: 5th March 2024.

15. Cookies We use cookies to:

  • Measure site use

  • Remember your settings

  • Track behaviour anonymously

You can disable cookies via your browser settings. For more details, please read our Cookie Policy.

Contact Us If you have questions about this policy, please contact us via our website: https://pappadoms.co.uk.

Pappadoms, 193 Milton Rd, Milton, Weston-super-Mare BS22 8EF